01Acceptance of Terms
These Terms of Service ("Terms") govern your access to and use of the Humantive website, dashboard, and AI agents (the "Service"). By creating an account or using the Service, you agree to be bound by these Terms and our Privacy Policy.
If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and "you" refers to that organization.
02The Service
Humantive provides a team of specialist AI agents that find and qualify prospects, generate and score leads, write and send outreach across email, LinkedIn, SMS/WhatsApp and phone, and book meetings on your behalf.
Work is measured in credits: each agent action has a per-unit credit cost that is shown to you before a task starts. Task results stream into your dashboard in real time and can be exported at any time.
03Eligibility, Accounts and Security
You must be at least 16 years old and provide accurate registration information. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately at info@humantive.ai of any unauthorized use.
04Acceptable Use
You agree to use the Service only for lawful business outreach and in compliance with all applicable laws. You must not:
- Send spam, unsolicited bulk messages, or deceptive/misleading outreach through the Service.
- Violate anti-spam, telemarketing, privacy, or data-protection regulations applicable to your campaigns (such as GDPR, CAN-SPAM, TCPA, or PECR) — you are responsible for the legal basis of your outreach.
- Use agent output to harass, defraud, discriminate against, or harm others.
- Attempt to reverse engineer, scrape, disrupt, overload, or gain unauthorized access to the Service.
- Resell, sublicense, or share your account or credits without our written consent.
05Free Trial
New accounts receive a 14-day free trial with 200 credits — no credit card required. When the trial ends or trial credits run out, active tasks pause automatically and resume when you upgrade or top up. We never charge you without your explicit purchase.
06Plans, Credits and Billing
Paid plans are billed in advance on a monthly basis. Plan credits reset with each billing cycle; credit top-ups purchased separately roll over while your account remains active.
Every task shows its estimated credit cost before you confirm it, and credits are only deducted for work actually performed. If your balance runs out mid-task, the task pauses — nothing is lost — and resumes automatically after a top-up.
You can upgrade, downgrade, or cancel at any time from Settings → Billing. Fees already paid are non-refundable except where required by law.
07AI Output and Results
Prospect and lead data is collected from publicly available business sources and licensed providers; outreach content is generated by AI. While we work hard to keep results accurate and deliverable, AI output can contain errors — you are responsible for reviewing results before relying on them and for how you use them in your campaigns.
We do not guarantee specific business outcomes such as reply rates, booked meetings, or revenue.
08Your Data and Intellectual Property
You retain full ownership of the data and content you upload and of the results your agents produce for you. You grant us a limited license to process that content solely to provide the Service.
The Service itself — including its software, agents, design, and branding — is owned by Humantive and protected by intellectual property laws. We do not use your private task content to train models for other customers.
09Third-Party Services
The Service integrates with third-party tools such as email providers, calendars, CRMs, and scheduling services (e.g. Calendly). Your use of those tools is governed by their own terms, and we are not responsible for their availability or actions.
10Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.
11Limitation of Liability
To the maximum extent permitted by law, Humantive shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising from your use of the Service. Our total liability for any claim is limited to the amount you paid us in the twelve months before the claim arose.
12Indemnification
You agree to indemnify and hold Humantive harmless from claims arising out of your campaigns, your violation of these Terms, or your violation of any law or third-party right — including anti-spam and data-protection claims relating to outreach you run through the Service.
13Termination
You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms, with notice where practicable. Upon termination your right to use the Service ceases; you can export your results before deletion.
14Changes to These Terms
We may modify these Terms from time to time. Material changes will be announced on this page and, where appropriate, by email. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
15Contact
Questions about these Terms? Email info@humantive.ai or use the contact form on our website.
Questions about this policy?
Write to us and a real person will reply.